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Help :: Email Configuration

These notes are for clients with POP3 email accounts from Toucan mail servers.

Irrespective of email client you will need the following information to establish your email account and outbound mail facility.

  • User name or account name: This will be issued to you when the account is established.
  • POP3 server: This is normally your domainname.co.uk, mail.domainname.co.uk or mailgate.domainname.co.uk
  • SMTP server: This too is normally your domainname.co.uk, mail.domainname.co.uk or mailgate.domainname.co.uk
  • Validation: This is usually in the advanced settings and requires you to confirm if the outbound server requires authentication. There is normally a default option available that says "make SMPT authentication the same as inbound POP3" or similar. This needs to be selected.

When setting up an email account the basic instructions provided are for the account to be set up on a single device/computer that is to receive and send email to and from that email account.

As email accounts can be configured in many permutations it is recommended that email accounts are configured by IT professionals, especially when multiple devices/computers are accessing the same account.

Diagnostic support is available to IT professionals installing Toucan Internet email accounts as required.

Toucan Internet has a network of IT support companies qualified to integrate its services with online networks, mobile devices and computers and will be pleased to make a recommendation should you not have your own IT support facility.

For clarity the scope of Toucan Internet's supply is solely the provision and maintenance of the services excluding local device/computer configurations.

 

 

 

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